Related Documents

How to Sign Up with SmartHub
How to Sign Up for AutoPay
Payment Options & Assistance
How to Go Paperless


We’ve received multiple reports of scammers targeting customers in our District. They instruct the customer to hang up and call another number to make a payment. They threaten to disconnect power if payment is not made within 30 minutes.

Scammers are becoming more advanced with the technology they use, sometimes providing a toll-free number to return the call and/or programming the caller ID to make it appear their call is coming from a utility.

We care about your safety and urge you to be cautious of anyone demanding immediate payment by phone. If you have any doubt that the person you’re speaking with is truly an EPUD employee, hang up and call us directly at 541-746-1583.

Online Payment

Our online account management system, SmartHub, allows you to securely pay your bill 24/7 on your computer or mobile device.  Once logged in, click “Billing & Payments” to view your bill and make an online payment.


Sign up for AutoPay and your payments will be deducted directly from your bank or credit card account on a monthly basis.  For step by step instructions on how to sign up for AutoPay through SmartHub, CLICK HERE.

By Phone

  • SmartHub Logo & app download iconsCall Emerald PUD at 541-746-1583, select Option 1 from the message menu, and follow the self-guided instructions.
  • Call Emerald PUD and press Option 2 to speak with a Customer Service Representative, during business hours.

In Person

Customer Service Representatives are available to take payments during business hours, 7:30 a.m. to 6 p.m., Monday through Thursday. We are closed Friday through Sunday. Our office is located at 33733 Seavey Loop Road in Eugene.

Mail or EPUD Drop Box

Mail your payment to EPUD’s office or drop it off after hours using the drop box in the parking area in front of the office. When using the drop box, please do not pay with cash. Our office is located at the following address. Mailed payments should be addressed as follows:

33733 Seavey Loop Road
Eugene, OR 97405-9614 

Pay Stations

Emerald PUD has numerous pay stations throughout our District for you to drop off your payment without postage.
**PLEASE NOTE: Pay stations payments may take more than a week to process. Please DO NOT use a pay station if your bill is overdue.

Banner Bank
25 Gateway Boulevard
Banner Bank
35867 Highway 58
Creswell City Hall
13 South 1st Street
Banner Bank
88312 Territorial Road
City Hall
680 Greenwood