Bill Pay Options
Use PAY NOW
SmartHub’s PAY NOW feature allows
Want to make a payment for a friend
SAFETY DURING THE CORONAVIRUS PANDEMIC
IMPORTANT NOTICE: To protect the health and safety of our customers, employees, and community during the coronavirus pandemic, we are restricting access to our payment office. Customers will not be permitted to enter the building; however our Customer Service department is still be available by phone. We ask that you use our online, mobile app, or Pay-by Phone options or contact Customer Service at 541-746-1583 until we are able to safely open our doors to the public once again.
|How to Sign Up with SmartHub|
|How to Sign Up for AutoPay|
|Payment Options & Assistance|
|How to Go Paperless|
Our online account management system, SmartHub, allows you to securely pay your bill 24/7 on your computer or mobile device. Once logged in, click “Billing & Payments” to view your bill and make an online payment.
Sign up for AutoPay and your payments will be deducted directly from your bank or credit card account on a monthly basis. For step by step instructions on how to sign up for AutoPay through SmartHub, CLICK HERE.
- Call Emerald PUD at 541-746-1583, select Option 1 from the message menu, and follow the self-guided instructions.
- Call Emerald PUD and press Option 2 to speak with a Customer Service Representative, during business hours.
Mail or EPUD Drop Box
Mail your payment to EPUD’s office or drop it off after hours using the drop box in the parking area in front of the office. When using the drop box, please do not pay with cash. Our office is located at the following address.
Mailed payments should be addressed as follows:
33733 Seavey Loop Road
Eugene, OR 97405-9614
Emerald PUD has numerous pay stations throughout our District for you to drop off your payment without postage.
**PLEASE NOTE: Pay stations payments may take more than a week to process. Please DO NOT use a pay station if your bill is overdue.
25 Gateway Boulevard
35867 Highway 58
Creswell City Hall
13 South 1st Street
88312 Territorial Road