Bill Pay Options

Use PAY NOW SmartHub’s PAY NOW feature allows you to make a one-time payment with no registration required! Want to make a payment for a friend or family member? You can do it with PAY NOW! CLICK HERE to pay with PAY NOW (Account number and business name or last name of account holder are required.)

SAFETY DURING THE CORONAVIRUS PANDEMIC

IMPORTANT NOTICE: To protect the health and safety of our customers, employees, and community during the coronavirus pandemic, we are restricting access to our payment office starting Wednesday, March 18. As of that date, customers will not be permitted to enter the building; however our Customer Service department will still be available by phone. We ask that you use our online, mobile app, or Pay-by Phone options or contact Customer Service at 541-746-1583 until we are able to safely open our doors to the public once again.

CLICK HERE to learn more about our response to the pandemic.

Related Documents

How to Sign Up with SmartHub

How to Sign Up for AutoPay

Payment Options & Assistance

How to Go Paperless

Online Payment

Our online account management system, SmartHub, allows you to securely pay your bill 24/7 on your computer or mobile device.  Once logged in, click “Billing & Payments” to view your bill and make an online payment.

AutoPay

Sign up for AutoPay and your payments will be deducted directly from your bank or credit card account on a monthly basis.  For step by step instructions on how to sign up for AutoPay through SmartHub, CLICK HERE.

By Phone

• Call Emerald PUD at 541-746-1583, select Option 1 from the message menu, and follow the self-guided instructions.
• Call Emerald PUD and press Option 2 to speak with a Customer Service Representative, during business hours.

Mail or EPUD Drop Box

Mail your payment to EPUD’s office or drop it off after hours using the drop box in the parking area in front of the office. When using the drop box, please do not pay with cash. Our office is located at the following address.

Mailed payments should be addressed as follows:
EPUD
33733 Seavey Loop Road
Eugene, OR 97405-9614 

Pay Stations

Emerald PUD has numerous pay stations throughout our District for you to drop off your payment without postage.
**PLEASE NOTE: Pay stations payments may take more than a week to process. Please DO NOT use a pay station if your bill is overdue.

	COTTAGE GROVE Banner Bank 25 Gateway Boulevard		PLEASANT HILL Banner Bank 35867 Highway 58
	CRESWELL Creswell City Hall 13 South 1st Street		VENETA Banner Bank 88312 Territorial Road
	JUNCTION CITY City Hall 680 Greenwood