Ready to start, transfer, or stop service?
Our Customer Service representatives are happy to help you. Please call us anytime Monday through Thursday, from 7:30 a.m. to 6 p.m. Below, we have provided some important details to remember when starting or stopping service.

  • Contact Information
    Phone: 541-746-1583
    Mailing Address: 33733 Seavey Loop Road, Eugene, OR 97405
  • Hours of Operation
    Customer Service phone hours are Monday through Thursday, 7:30 a.m. to 6 p.m.  Emergency/Outage service is available 24 hours a day, 7 days a week, at 541-746-1583.
  • Required Information
    Please have your social security number, date of birth, phone number, mailing address, and service address ready when you contact us to start or transfer service.
  • Processing Time
    Please contact us at least 48 business hours before the effective date. While Emerald PUD strives to provide next day service, occasionally additional time is needed.
  • Deposits
    A deposit may be required to start your account.  Deposits are calculated using the energy consumption history for the service address.  The amount will be two times the highest bill from the previous 12 months.
  • Proof of Identity
    For your protection, we must verify your identity before establishing an account.  A soft credit check will be processed to verify your identification and determine if a deposit will be added to your account.  The credit check will not impact your credit score.