EPUD Payment Office Update
Our payment office is closed to the public. To pay your bill, we offer online, mobile app, or Pay-by-Phone options. Our Customer Service team is also available at (541) 746-1583, Monday through Thursday, 7:30 AM to 6 PM.
PLEASE NOTE: On June 6, EPUD’s Customer Service phone hours will change to Monday through Thursday, from 7:30 AM to 5:30 PM. Emergency Outage Service will remain available 24 hours a day.
Our online account management system, SmartHub, allows you to securely pay your bill 24/7 on your computer or mobile device. Once logged in, click “Billing & Payments” to view your bill and make an online payment. View our How to Sign Up with Smarthub (PDF).
SmartHub’s Pay Now feature allows you to make a one-time payment with no registration required!
Want to make a payment for a friend or family member? You can do it with Pay Now! (Account number and business name or last name of account holder are required.)
Sign up for AutoPay and your payments will be deducted directly from your bank or credit card account on a monthly basis. For step by step instructions on how to sign up for AutoPay through SmartHub, view our How to Sign Up for Autopay (PDF).
- Call Emerald People’s Utility District (EPUD) at (541) 746-1583, select Option 1 from the message menu, and follow the self-guided instructions.
- Call Emerald PUD and press Option 2 to speak with a Customer Service Representative, during business hours.
Mail your payment to EPUD’s office.
Mailed payments should be addressed as follows:
33733 Seavey Loop Road
Eugene, OR 97405-9614
Drop off your payment after hours using the dropbox on the front of our office. Cash payments are now permitted to be dropped off at this secure site. Our office is located at 33733 Seavey Loop Road, Eugene OR 97405.
EPUD has several pay stations throughout our District for you to drop off your payment without postage.
Please note: Pay station payments may take more than a week to process. Please do not use a pay station if your bill is overdue.
- Creswell: Creswell City Hall at 13 S 1st Street
View directions to Creswell City Hall.
- Junction City: City Hall at 680 Greenwood
View directions to Junction City Hall.
Effective October 15, 2021, the following Banner Bank pay stations will no longer accept payments for your EPUD account. We are currently working to offer other cash payment solutions throughout our District in the coming months.