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Payment Office Update

Our payment office remains closed to the public; however, we expect to have our new customer service walk-up window available this summer. Until then, please continue to use our online, mobile app, or Pay-by-Phone options, or contact Customer Service at (541) 746-1583.

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Emerald People’s Utility District Outage FAQ Why did my power go out?
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  • My Account
    • Payment Options
    • Billing Options
    • Payment Assistance Programs
    • Rates
    • FAQs
  • My Home
    • Start, Transfer, or Stop Service
    • New Construction
    • Additional Services
    • Outages & Safety
    • Money Saving Tips
  • My Business
    • Commercial & Industrial Energy Programs
    • Money Saving Tips
  • Energy Efficiency
    • Renewable Energy Program
    • Energy Incentive Programs
    • Solar Programs
    • Time of Use Savings Program
    • Electric Vehicles
    • Home Energy Survey
    • Request an Audit
    • Residential Contractors
  • Community
    • Meeting Room
    • EmPOWERing Scholarships
    • Job Shadows & Ride Alongs
    • Education Programs
    • Citizen Advisory Committee
  • About Us
    • Your Utility
    • Board of Directors
    • News & Events
    • Careers
    • Bids, Contracts, & Proposals
    • Public Notices
    • Resources

Why did my power go out?

Power outages are most commonly caused by bad weather, trees contacting electric lines or equipment, motor vehicle accidents affecting electric equipment or facilities, equipment failure, or damage done by animals. Also, faulty wiring and equipment within your building can cause a localized power outage.

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Main Address

33733 Seavey Loop Road
Eugene, OR 97405-9614

View Directions to Main Office

Customer Service Hours

Monday through Thursday
7:30 a.m. to 6 p.m.
Closed Friday through Sunday

Contact

Phone: (541) 746-1583

Toll-Free: (800) 422-4086

Fax: (866) 284-7953

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A Powerful Creation
© 2022 Emerald People’s Utility District
  • Outages
  • Contact
  • My Account
    • Payment Options
    • Billing Options
    • Payment Assistance Programs
    • Rates
    • FAQs
  • My Home
    • Start, Transfer, or Stop Service
    • New Construction
    • Additional Services
    • Outages & Safety
    • Money Saving Tips
  • My Business
    • Commercial & Industrial Energy Programs
    • Money Saving Tips
  • Energy Efficiency
    • Renewable Energy Program
    • Energy Incentive Programs
    • Solar Programs
    • Time of Use Savings Program
    • Electric Vehicles
    • Home Energy Survey
    • Request an Audit
    • Residential Contractors
  • Community
    • Meeting Room
    • EmPOWERing Scholarships
    • Job Shadows & Ride Alongs
    • Education Programs
    • Citizen Advisory Committee
  • About Us
    • Your Utility
    • Board of Directors
    • News & Events
    • Careers
    • Bids, Contracts, & Proposals
    • Public Notices
    • Resources