Check your fuses and circuit breakers. Make sure that everyone in your family knows where the breaker box is located and how to handle fuses and breakers. If this isn't the source of the problem, report the outage by logging into your account via SmartHub, Emerald's payment and account management system. (Download the free SmartHub mobile app to access your account from your mobile device. Available on App Store® and Google Play™.) Using SmartHub is the fastest way to get your outage reported. You can also report an outage by phone, 24 hours a day, at 541-746-1583.
Turn off your electric water heater (usually the top left-hand circuit breaker) and unplug any solid-state electrical equipment (microwave, VCR, TV) so that it won't be damaged by a power overload when the electricity comes back on. Turn on your porch light or other outside light so that when our crews are in the area they can more easily see which houses have power and which don't. It also helps them know when and where the power is back on.