Once Emerald PUD is aware of the outage, an EPUD employee is immediately sent to patrol the outage area and identify the problem. The employee takes action to isolate the problem and restore power to as many customers as possible. Depending on the problem, a crew may have to be called to work on repairs. Outage lengths vary, depending on the severity of the problem. EPUD tries to change the front outage message to include all areas affected by outages within 30 minutes of the first notification.