What does Emerald PUD do when there is a power outage?

Once we are aware of the outage, an EPUD employee is immediately sent to patrol the outage area and identify the problem. The employee takes action to isolate the problem and restore power to as many customers as possible. Depending on the problem, a crew may have to be called to work on repairs.

Outage lengths vary, depending on the severity of the problem. EPUD will change its outage phone message to include all areas affected by outages and the estimated times of repair (if available). We strive to update the message within 30 minutes of the first outage notification. The outage map will also be updated. For large or widespread outages, updates will be posted on EPUD's Facebook page.