EPUD is preparing to implement a new and stricter policy designed to better guard and protect all customer-owner information. The policy, approved by the EPUD Board of Directors, will begin implementation in October.

EPUD is preparing to implement a new and stricter policy designed to better guard and protect all customer-owner information. The policy, approved by the EPUD Board of Directors, will begin implementation in October. By November 1st, all EPUD employees will be held to new standards designed to minimize even further the risk of identity theft.

“EPUD has always taken measures to ensure our customer-owners information is safe and secure,” says EPUD Customer Service Manager Jaime Cranmer. “This new policy is another step in keeping up with increasingly sophisticated identity thieves, and continuing to maintain privacy and security in all our transactions.”

Included in this policy are stricter guidelines regarding account access, data encryption procedures, data destruction procedures, as well as special theft prevention training for select employees. In addition, the policy will be reviewed twice annually by the EPUD Identity Theft Prevention Committee to ensure its effectiveness and make adjustments as necessary.

By creating this new policy, EPUD is complying with the FACT Act that was passed to hold businesses liable for the prevention, detection, and mitigation of identity theft.