We've heard multiple reports of scam attempts targeting the customers of our neighbor utilities. The caller threatens to disconnect the customer's power unless immediate payment is made. Scammers can sound official and sometimes they can even "spoof" the utility's phone number to appear on your caller ID.
Phone calls aren't the only way scammers try to get their hands on your money or information. "Smishing," or text (SMS) scams are also on the rise. Similar to phone scams, the attackers aim to steal sensitive information like credit card numbers or bank account details by demanding payment via text.
Don't be fooled by scammers!
- EPUD will never demand immediate payment by phone.
- If your account is past due, we may use an automated phone system to contact you but the ONLY message it will deliver simply asks you to call our office. No threats or demands EVER.
- Keep our phone number handy. If a caller claiming to be from EPUD makes payment demands or threatens to disconnect your power, hang up and call us directly: 541-746-1583.