New Customer Service Phone Hours

At the April 19 meeting, EPUD's Board of Directors approved a change to the utility's Customer Service phone hours. As of Monday, June 6, EPUD’s Customer Service Representatives can be reached by phone during the following hours:

Monday through Thursday
7:30 AM to 5:30 PM

24-Hour Emergency Outage Service

No change was made to our 24-hour emergency outage service. Whether you prefer to report an outage online, with the mobile app, or by phone, your report will reach a live person 24-hours a day, 365 days a year.

Access Your Account Anytime

We're pleased to offer SmartHub to our customer-owners. SmartHub is EPUD's account management system that gives you access to your account anytime, day or night. Simply log into your account here or with the free SmartHub mobile app to make a payment, review your usage, report an outage, and much more.