In April, EPUD launched a customer survey seeking your input. We wanted your opinions on how EPUD invests in its electric system. We also asked how we are doing in terms of reliable service, communication during outages, and other important areas. The final results were impressive, both in the number of customers who participated in the survey and in the scores you gave us.
We heard you.
Although the full results are too long to show here, we are pleased to report a 90% satisfaction score on reliability. Despite the high satisfaction score, reliability will remain a focus as we continue our work on maintaining and improving our system.
Thank you to all who participated.
Your input is valued and will help guide our strategic planning for the years ahead.
For the complete 2025 customer survey results, visit www.epud.org/2025survey
Congratulations to Joyce B. of Cottage Grove!Joyce won the prize drawing and received a $500 gift card! |
