Related Documents

Payment Assistance for
Limited-Income Households
Stretch Your Dollar –
Oregon Resources Fact Sheet

We know there may be times when our customers want to pay their bill, but are unable to due to a variety of reasons: loss of work, family illness, emergencies or higher than usual winter bills can all cause financial hardships. If you are in need of assistance on your utility bill, the following programs may be able to help.

HELPING HANDS is funded primarily by contributions from EPUD customers. Funds for this program are available starting in February and are first-come, first-served. There are no waiting lists. If you are approved, a one-time grant of up to $200 is credited to your electric bill. Contact EPUD for more information on this program at 541-746-1583 or

WANT TO DONATE TO THIS FUND AND HELP A NEIGHBOR HEAT THEIR HOME?  Include a donation with your monthly bill payment, specifying what portion you would like to go to Helping Hands.  Or call us at 541-746-1583 to contribute, OR, send your check specifying the donation is for “Helping Hands” to EPUD, 33733 Seavey Loop Road, Eugene, OR 97405.

Lane County Health & Human Services Programs

The following programs are funded by EPUD and administered by Lane County. You can either call EPUD for a referral or call Lane County directly at 541-682-3378.


ERAP (Emerald Rate Assistance Program) provides a total of $200, spread out at $50 per month for four months.  This program normally starts in March, and while the priority is limited-income seniors and disabled customers, at times there are funds available for other hardship situations. Funds and space are limited.


REACH (Residential Energy Assistance Challenge) provides in-home energy education with the goal of reducing energy usage and consequently lowering electric bills.  This program gives customers the opportunity to evaluate their current energy usage and plan ways they can reduce it.  By completing a variety of activities, customers can earn up to $350 in co-payments toward electric bills.  Enrollment in this year-long program is ongoing but spaces are limited and income qualifications apply.


LIHEAP (Low-Income Home Energy Assistance Program) is a federally funded program administered by several agencies in Lane County. Generally, seniors (age 60 and over) are prioritized and are served by the various senior centers in our communities in November, with the program opening to the general public in December. Choose the agency nearest your home from the following:

LIHEAP Information for Seniors:

  • (Eugene) Celeste Campbell Senior Center 541-682-5354;
  • (Springfield) Willamalane Adult Activity Center 541-736-4406;
  • (Cottage Grove) Cottage Grove Senior Connections 541-682-7810;
  • (Creswell) Creswell Senior Connections 541-682-4512;
  • (Veneta) Fern Ridge Service Center 541-935-2262;
  • (Junction City) Viking Sal Senior Center 541-998-8445

LIHEAP Information for the General Public:

  • (Springfield) Catholic Community Services 541-747-8349;
  • (Eugene) Catholic Community Services 541-345-3642;
  • (Cottage Grove) Community Sharing 541-942-6492

Other Assistance Agencies:

  • (Junction City) Junction City Local Aid 541-998-3992;
  • (Veneta) Mid-Lane Cares 541-935-0948;
  • (Southern Lane Co.) Cottage Grove Community Sharing 541-942-2176

Additional Resources

ADDITIONAL RESOURCES – Information about local social services