Customer Focus Group

Thank you to all who have volunteered to participate in our focus group!

We have received a large response, and we are now working to contact customers with their status. If you submitted your name for the focus group, you can expect to hear from us soon.

We are no longer accepting entries for the focus group.


People at a round table discuss different issues.

EPUD is hosting a small, in‑person focus group to better understand what matters most to our customers. During this guided discussion, the group will talk about important utility topics like rates, service reliability, outage communications, and ideas that will help shape EPUD’s long‑term strategic plan—many of the same topics covered in our current customer survey.

The focus group will be held in Eugene. The discussion will be facilitated by Pioneer Utility Group, and will include a small group of about 15 participants. Dinner will be provided, and each participant will receive a $50 gift card as a thank‑you at the end of the meeting.

  • DATE: Wednesday, May 13
  • TIME: Dinner served at 5:30 PM. Discussion begins at 6 PM.
  • LOCATION: If you are selected to participate, we will contact you with the address. It will be in the city of Eugene.