Billing FAQ

What is paperless billing?

Paperless billing allows you to receive and pay for your statement online.  You receive notification of a new bill via email and follow the link provided to pay your bill. There is no postage and no paper usage. View our Billing Options page for more information.

How can I pay my bill?

EPUD offers many payment plans for your flexibility. We have an AutoPay option and an online payment option. You can also make a payment over the phone, and payment drop-off stations are available at multiple locations including our main office. View our Payment Options page for more information.

What is the kilowatt-hour (kWh) Usage Charge?

(Previously split into two separate charges: Distribution and Energy)  Now combined for simplicity's sake, this is EPUD's actual cost to purchase power from Bonneville Power Administration as well as the actual cost of delivering power to your home. This includes the cost of maintenance on power lines and substations, tree trimming, and other expenses.

Why do I pay an electric system charge each month?

This is a fixed charge that covers a portion of EPUD costs occurring regardless of energy use.  These costs are shared by all customers and include a portion of the cost of providing power (from the substation to the meter), billing, repayment of long-term debt, communications, and general administrative costs.

How do I sign up for new service?

The best way to sign up for new service is to call us at (541) 746-1583 during normal business hours. The sign-up process usually takes about five minutes.  To help assist you when you call, please have the following information ready:

  • Service address
  • Desired service start date
  • Full name(s) to appear on the account
  • Date of birth
  • Social Security number
  • Driver's license number
  • Telephone number
  • Email address (optional)