Report an outage by logging into your account via SmartHub, Emerald's payment and account management system. (Download the free SmartHub mobile app to access your account from your mobile device. Available on App Store® and Google Play™.) Using SmartHub is the fastest way to get your outage reported. You can also report an outage by phone, 24 hours a day, at 541-746-1583.
We do our best to ensure you have as few service interruptions as possible, but sometimes weather conditions or car accidents cause the power to go out. For large and widespread outages, you can find alerts and updates on our Facebook page (www.facebook.com/emeraldpud).