Payment Assistance Programs

We know there may be times when our customers want to pay their bill, but are unable to due to a variety of reasons: loss of work, family illness, emergencies, or higher than usual winter bills can all cause financial hardships. If you are in need of assistance on your utility bill, the following programs may be able to help.

Helping Hands

Starting in 2024, Helping Hands payment assistance grants will increase to $600! EPUD’s Board of Directors unanimously approved an increase to grant amounts at the September 12 Board meeting.

Helping Hands is funded primarily by contributions from Emerald People’s Utility District (EPUD) customers. Funds for this program are available starting in February and are first-come, first-served. There are no waiting lists. If you are approved, a one-time grant of up to $600 is credited to your electric bill. For more information about the program, email Customer Service or call at (541) 746-1583.

Want to Help a Neighbor Heat Their Home?

Include a donation with your monthly bill payment, specifying what portion you would like to go to Helping Hands, or send a check specifying the full amount donation for “Helping Hands” to EPUD, 33733 Seavey Loop Road, Eugene, OR 97405. Or call us at (541) 746-1583 to sign up for Round Up. Your monthly bill will be rounded up to the next dollar and the extra cents will be donated to Helping Hands. Every cent helps.

Lane County Health & Human Services Programs

The following programs are funded by EPUD and administered by Lane County. You can either call EPUD for a referral or call Lane County directly at (541) 682-3378.

Emerald Rate Assistance Program (ERAP)

ERAP provides a total of $300, spread out at $75 per month for four months.  This program normally starts in March, and is available to households of senior or disabled persons, or children aged 18 and under. ERAP is funded by Emerald PUD and administered by Lane County Human Services Commission. Funds and space are limited. Call (541) 682-3378 for information.

Low-Income Home Energy Assistance Program (LIHEAP)

LIHEAP is a federally funded program administered by several agencies in Lane County. The program opens to the general public in November and remains open until funds are exhausted. Choose the agency nearest your home from the following:

Additional Resources