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Emerald People’s Utility District About Us Resources Policies & Procedures
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Policies & Procedures

Customer Service

  • 2024 Customer Service Policies & Procedures
  • General Terms, Conditions, and Definitions
  • Identity Theft Prevention Policy
  • Operations & Engineering Policy & Procedures
  • Generation Interconnection Policy
  • Net Metering Policy
  • Qualifying Facility Policy

Board of Directors

  • 2022 Board Policy Manual

Wildfire Mitigation Plan

  • Wildfire Mitigation Plan, Board approved 4-25-23

Power Resources

  • 2022 Power Risk Management Policy
  • Climate Change Resolution

Additional

  • 2022 Investment Policy
  • Limited Interest Rate Swap Policy
  • 2023 Purchasing Policy
  • Post Issuance Arbitrage Compliance Policy Manual

Don’t See Something You Need?

Can’t find it? View our Public Records Request page to submit a request.

Stay Connected

Main Address

33733 Seavey Loop Road
Eugene, OR 97405-9614

View Directions to Main Office

Customer Service Hours

Monday through Thursday
7:30 a.m. to 5:30 p.m.
Closed Friday through Sunday

Contact

Phone: (541) 746-1583

Toll-Free: (800) 422-4086

Fax: (866) 284-7953

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A Powerful Creation
© 2024 Emerald People’s Utility District
  • Outages
  • Contact
  • My Account
    • Payment Options
    • Billing Options
    • Payment Assistance Programs
    • Rates
    • FAQs
  • My Home
    • Start, Transfer, or Stop Service
    • New Construction
    • Additional Services
    • Outages & Safety
    • Generators and Transfer Switches
    • Money Saving Tips
  • My Business
    • Commercial & Industrial Energy Programs
    • Money Saving Tips
  • Energy Efficiency
    • Renewable Energy Program
    • Energy Incentive Programs
    • Solar Programs
    • Electric Vehicles
    • Home Energy Survey
    • Request an Audit
    • Residential Contractors
  • Community
    • Meeting Room
    • EmPOWERing Scholarships
    • Job Shadows & Ride Alongs
    • Education Programs
    • Citizen Advisory Committee
  • About Us
    • Your Utility
    • Board of Directors
    • News & Events
    • Careers
    • Bids, Contracts, & Proposals
    • Public Notices
    • Resources