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Steps to Restoring Power
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Call 541-746-1583 anytime day or night to report a power outage. You can also report an outage by logging into SmartHub, Emerald’s payment and account management system. (Download the FREE SmartHub app to access your account from your mobile device.)

We do our best to ensure you have as few service interruptions as possible, but sometimes weather conditions or car accidents cause the power to go out.

This page contains information on safety tips and additional information on how to properly prepare for an outage. If you want to receive proactive outage alerts and updates via your cell phone or mobile device, you can follow us on Twitter. You can ALSO see our outage update tweets on this website, without needing a Twitter account. CLICK HERE to see our tweets.

windytree_001EPUD also communicates outage information to the following media outlets:

Television: KMTR-16, KEZI-9, KVAL-13, FOX.
Radio: KLCC (89.7), KUGN (590AM), KZEL (96.1), KKNX (84), KPNW (1120AM), KNND (1400AM), KMGE (94.5), KKNU (93), KRVM (91.9)
Newspaper: Register Guard, Eugene Weekly, Daily Emerald, Fern Ridge Review, Creswell Chronicle, Tri-County Tribune, The Torch, Mohawk Watershed, Springfield Times, Cottage Grove Sentinel.

When the Power Goes Off

  • Check your electrical panel. Look for tripped breakers or blown fuses. Try to reset the breakers by switching them OFF then ON.
  • If this isn’t the source of the problem, then CALL EMERALD at 541-746-1583. We don’t automatically know when there’s an outage. We rely on you to let us know. If the phone is busy, it most likely means the outage is widespread and many people are calling in. Listen to the outgoing message to see if we are already aware of an outage in your area. If we know of an outage, we try to change the message to include the location as soon as that information is available.
  • Turn off major appliances. The water heater and heating system breakers need to be turned off to avoid overloading your circuits when the power is restored. Unplug any voltage sensitive equipment, like computers or televisions.
  • Install surge protectors to protect voltage sensitive equipment.
  • Switch on an outside light. This can assist our crews in determining whether or not your power has been restored.
  • Keep the refrigerator and freezer doors closed. Food in a refrigerator will last 12 to 24 hours if the doors are kept closed. A full freezer can last 24 to 48 hours.
  • Listen to radio reports. Keep either a battery-operated or battery-free (hand-crank) radio on hand for emergencies.

Steps to Restoring Power

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